Kerfoot Canopy Tour Jobs

KERFOOT CANOPY TOUR | HENDERSON, MN

Starting At

$15 / hour
 

Hours

25-40 hours / week (peak)

Peak hours are in the summer and fall

The job of the Guest Services involves managing guests, telephone calls and messages in a professional and efficient manner.  Additionally, the position performs various clerical duties supporting the professional presentation and operation of Kerfoot Canopy Tour’s Main Office, as well as strives to ensure that Kerfoot Canopy Tour remains a premiere outdoor adventure destination. The Guest Services position is fundamental to Kerfoot Canopy Tour as they present the first and foremost impression of our organization to the guests.

Duties and Responsibilities

• Answering the phone, screening calls, taking and relaying messages.
• Providing information to callers, giving directions, greeting guests entering the Main Office as well as explaining our canopy tour guidelines.
• Ensuring everyone has filled a waiver before going on the course.
• Preparing and filling out Daily Report form.
• Opening and closing cash drawer.
• Letting acting Supervisor know well in advance if any change runs need to be made.
• Renting GoPro’s and getting them into the correct hands.
• Restocking, folding and organizing t-shirts, hats and assorted merchandise.
• Scheduling canopy tours with online software.
• Assist sorting out and responding to emails.

Skills and Specifications

• Guest Service driven.
• Good communication skills and professional presentation.
• Attention to detail.
• Honest, respectful and trustworthy.
• Flexible.
• Comfortable on a laptop.
• Works well in a fast paced environment.

The Guest Services position is a seasonal position during the summer months.  Interested parties should submit their resume to kctinfo@ziplinemn.com, or apply below.

KERFOOT CANOPY TOUR | HENDERSON, MN

Starting At

$15.50 / hour
 

Hours

25-40 hours / week (peak)

Peak hours are in the summer and fall

A Sky Guide is responsible for ensuring the safety of the guest as well as providing exceptional guest services through a sincere and caring first name basis. Additionally, this position should do everything possible to make the guest feel important and cared for, finding creative solutions with a can-do attitude.

The Sky Guide position is seasonal year round, part-time position with peak hours (25-40/week) during the summer/fall months.

Duties and Responsibilities

• Daily opening and closing procedures of the zip-line course.
• Conduct inspections of all course components and gear.
• Fit harnesses, helmets, gloves and brake pads correctly and supervise the use of all safety equipment.
• Conduct pre-tour safety orientation for each group.
• Demonstrate proper riding position.
• Perform course retrievals and rescues.
• Assure the safety and wellbeing of each guest throughout the tour.
• Engage each and every guest to ensure a memorable experience.
• Identify and assist with course maintenance efforts.
• Attend scheduled meetings and in-services.

Skills and Specifications

• Must successfully complete and pass Kerfoot Canopy Tour zip-line training course by Challenge Design Innovation.
• Guest Service driven.
• Good communication skills and professional presentation.
• Must be able to handle stressful situations calmly and effectively.
• Must have great attention to detail to ensure guest safety and overall enjoyable experience.
• Honest, respectful and trustworthy.
• Flexible.
• Works well in a fast paced environment.

Age and/or Experience

Must be 18 years of age or older and prior experience with outdoor recreation, athletics, educational roles and zip lining a plus.

Work Environment

All Sky Guides are expected to work in a fast paced, physical, social, professional and team oriented work environment. The work environment is primarily outdoors in climates from 0 degrees Fahrenheit to 100 degrees Fahrenheit.